Director of Resident Services

The Salvation Army Buchanan Lodge Support of the Mission

Inspired by the love of Jesus Christ, The Salvation Army Buchanan Lodge is a Christian health care community striving to meet the physical, emotional, social, and spiritual needs of those we serve through resident-centered compassionate care

Reporting to the Executive Director, the Director of Resident Services is a senior member of the Leadership Team and is responsible for the delivery of quality, resident-centered care and services by:

• Providing effective leadership and direction to the Clinical Care Coordinator, Team Leaders, nursing staff, other professional staff and external services;
• Functioning as the resource person for “Best Practice” in Resident Care Services;
• Functioning as the lead and resource person for the following care portfolios: Clinical Practice, Medication Management, Infection Prevention and Control, Falls Prevention and Injury Reduction, professional practice and staff orientation, education and development;
• Leading quality improvement and achieving positive results;
• Promoting safety across the organization.

• Supports and promotes the organization’s Mission, Vision and Values. Is a role model and mentor of Resident-centered Care, Resident Rights and the Code of Ethics.
• Collaborates with other leaders to develop, implement and evaluate organizational policies & procedures and organization’s Strategic & Operational Plan and participates in operational decision making.
• Develops action plans and strategies to focus and evaluate personal performance towards the assigned goals of the Strategic Plan. Establishes an annual performance plan with the Executive Director.
• In collaboration with the Executive Director, ensure that standardized, effective resident-centered care processes and systems are in place and coordinated with other disciplines through the direction, coaching, mentoring and empowering of the Clinical Care Coordinator and Team Leaders.
• Ensures that direct resident care programs and practices comply with regulatory and licensing requirements, professional standards, accreditation standards and organizational policies, procedures, standards and program guidelines through regular monitoring and evaluation.
• Based on evaluation results, identifies and prioritizes specific actions to improve the operation and function of Resident Services. Provides direction to Clinical Care Coordinator, Recreation/Volunteer Coordinator, Team Leaders and other staff as necessary.
• Liaises effectively with external groups, agencies and key partners for the delivery of Resident Care Services and to represent and promote the organization. Partners include but are not limited to Fraser Health, the Salvation Army and other health service providers.
• Supports a culture of Quality Improvement consistent with the priorities of the Strategic Plan. Lead and coordinates groups and teams in the improvement initiatives. Researches and seeks “Best Practice” information as the foundation for improvement.
• Keeps informed of research projects and incorporates evidence-based practice into resident care and service delivery. Maintains current knowledge of trends and changes in the industry.
• Prioritizes and promotes a culture of safety and risk mitigation for residents, staff and others through due diligence, mentoring, role modeling, investigation, problem solving, effective decision making, communication and education.
• Leads and coordinates the Facility’s Medication Management Program to promote best practices in safe medication administration. Collaborates with the Clinical Care Coordinator and the Medication Safety Committee to monitor and evaluate the program’s effectiveness and to ensure implementation of improvement measures, as identified.
• Participates in the preparation of the annual operating budget for the Resident Care services. Regularly monitors expenditures and variances and initiates appropriate actions to align performance within the established budget.
• Participates in the acquisition and replacement of capital equipment through identified priorities for resident care services.
• Attends meetings of the Community Council and participates to share clinical and administrative issues and concerns as they relate to resident care and services.
• In collaboration with Human Relations Department coordinates and maintains comprehensive staff orientation, education and development opportunities that support the goals of the strategic plan. Identifies and plans regular education topics for care staff and other disciplines consistent with staff’s identified learning needs and organizational priorities. Promote s and facilitates staff attendance.
• Establishes performance expectations and completes probationary and regular performance reviews for assigned staff. Provides support to staff in the achievement of their identified personal goals. Monitors staff attendance and response to absenteeism following the established Attendance Management Program. Consults with the Clinical Care Coordinator and other members of the team, as required.
• Promotes staff health, wellness and work life balance. Ensure that the workplace environment meets legislative standards for occupational health and safety.
• Collaborates with the Executive Director in handling grievances, dispute resolution, up to and including dismissal, if required.
• Maintains an appropriate level of staffing for program delivery. Collaborates with Senior Leadership Team to identify current and future staffing needs.
• Monitors and evaluates the effectiveness of contracted services affecting resident care including but not limited to a pharmacy, rehabilitation, dental and podiatry.
• Collaborates with the Executive Director to identify where service improvements and/or changes may be made.
• Coordinates, promotes and liaises with educational institutions regarding student placements and preceptorship experiences.
• Provides initial review and investigation of all reportable incidents including Community Care Facilities Licensing, collates statistics and collaborates with CCC for follow-up as necessary.
• Acts as a resource person and consults with residents and families, as required. Follows up on resident and family feedback and concerns, and ensures effective resolution and full disclosure.
• Liaises with facility Medical Coordinator regularly, and collaborates with Medical Coordinator in the admission process, care planning and assessments. Attends rounds.
• Assumes responsibility for facility operations during the absence of the Executive Director.
• Participates as manager on-call, as scheduled.
• Performs other related duties and management functions as required.

*NOTE: For some jobs, you may be required to provide validated educational documentation.

Education/Certifications:

• Baccalaureate Degree in Nursing or Psychiatric Nursing; advanced preparation in administration and/or gerontology would be considered an asset.
• A Master’s degree in Nursing, Health Care Administration or related discipline is preferred.
• Current licensure with the College of Registered Nurses or Registered Psychiatric Nurses of BC is required.

Experience:

• Minimum of five years’ experience in senior leadership or managerial role in health care.

Required Skills/Knowledge:

• Effective interpersonal skills with the ability to handle conflict and problem solve.
• Effective communication both verbally and in writing.
• Demonstrated team leadership skills and the ability to build a strong team.

Successful candidates, prior to hiring, may be required to provide:

• Background check consent.
• A clear vulnerable sector screening.
• Clean drivers abstract.
• Completion of our online Armatus Abuse Training and required Health and Safety training.

The Salvation Army will accommodate candidates as required under applicable human rights legislation.   If you require a disability-related accommodation during this process, please inform us of your requirements.

We thank all applicants, however, only those candidates to be interviewed will be contacted.

Internal Applicants, please advise your managing supervisor of your intentions prior to submitting your application.