The Salvation Army B.C. Boundless Vancouver Community Ministries Published September 23, 2020 Location Vancouver, Canada Job Type Full-time (Contract) Category British Columbia Salary $18.75/hr Interested applicants must respond in writing to office@boundlessvancouver.ca Closing date October 15, 2020 Street Address 3213 Fraser St Description HOURS: Contract: Oct. 26th, 2020 to Dec. 24, 2020, Monday to Friday, 8:30 am – 4:00 pm Responsibilities Position Purpose Summary: Boundless Vancouver Community Ministries organizes The Salvation Army Boundless Vancouver Christmas Toy Shop for children and families. The Christmas Volunteer & Donation Coordinator works with our Boundless Vancouver team to organize our volunteers and coordinate donations for The Christmas Toy Shop and the Christmas Luncheon. BASIC FUNCTIONS/RESPONSIBILITIES: Volunteer Coordination: Works in conjunction with and in support of The Christmas Toy Shop by identifying and promoting volunteer opportunities Recruit, screen, register & orient appropriate volunteers to fill positions Process necessary paperwork, including Criminal Record Checks and volunteer agreement packages Deploy volunteers to positions relevant to their interests and skills Help orientate and supervise volunteers while they are deployed to their positions Keep thorough records of volunteer information and hours of service for statistical purposes Donation Coordination: Work in conjunction with and in support of the Christmas campaigns, identifying the financial and in-kind donation needs for Christmas distribution Solicit financial and in-kind donations and correspond in a timely manner with individuals and corporate donors in the community; organize toy drives with companies and organizations in the community Coordinate drop-off and pick up schedule with donors and driver(s) Help coordinate with divisional Public Relations team for the Toy Mountain event Relay donated items to the appropriate personnel for proper storage and distribution Keep thorough records of donor information and donated items/amounts & maintain a positive relationship with our donors Perform other duties as assigned   Qualifications Education/Certifications: Post-secondary education and work experience in fund-raising, donor relations, public relations Experience: One (1) to three (3) years of relevant experience, including experience working in customer service related fields Required Skills/Knowledge: Excellent organizational skills Superior relationship building skills and the ability to interact with individuals at all levels in a confident, collaborative and professional manner Proven ability to multitask Be able to work independently; demonstrated self-starter and team player Excellent verbal communication skills in person and on the phone Excellent written communication skills Proficient computer skills and familiarity with Google Suite and Microsoft Office Ability to learn new software quickly and teach others Be able to lift up to 30 lbs   PREFERRED SKILLS/capabilities: Valid BC Driver’s License Background check consent A clear vulnerable sector screening A clean drivers’ abstract Completion of online Armatus Abuse Prevention Training and required Health and Safety training

IT Service Management Specialist, Level II

Leave a Comment / Other Jobs / By


Published
August 9, 2021

Location
Canada – Work From Home

Job Type
Full-time  

Competition #
21-057

Ministry Unit/Dept:
Information Technology

Salary Range:
$80,000-$90,000

Address:
Canada

Posting Expires:
August 27, 2021

Applications Accepted By:
[email protected] – Please quote Competition 21-057 in the Subject Line of your email.

Description

The Salvation Army is an international Christian church. Its message is based on the Bible; its ministry is motivated by love for God and the needs of humanity.

Mission Statement The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Core Values The Salvation Army Canada and Bermuda has four core values:
Hope: We give hope through the power of the gospel of Jesus Christ.
Service: We reach out to support others without discrimination.
Dignity: We respect and value each other, recognizing everyone’s worth.
Stewardship: We responsibly manage the resources entrusted to us.

The Information Technology Service Management (ITSM) Specialist Level II role manages the lifecycle of the IT Service Management processes. This role will require close collaboration with other ITSM Specialists to drive IT efficiency and effectiveness across the organization. The ITSM Specialist Level II will be responsible for building implementation plans, ensuring all technical and non-technical resources are in place for a successful implementation and management. The ITSM Specialist Level II will continually assess the effectiveness of the processes and proactively research best practices. Additionally, the ITSM Specialist Level II will be responsible for establishing and meeting the key performance indicators and provide continual improvement recommendations to senior management. Finally, the ITSM Specialist Level II will serve as a primary and backup focal for one or more of the following processes: Configuration Management, Change Management, Incident Management, Problem Management, Asset Management, Request Management.

KEY RESPONSIBILITIES:

ITSM Process:

  • Ensure the Key Performance Indicators for the assigned processes are met
  • Ensure alignment and integration across all ITSM processes
  • Document process lifecycles and store in internal knowledge base for reference
  • Conduct research on best practices in support of ITIL implementation plan
  • Design processes with end user experience and future technology adoptions in mind
  • Continually assess efficiency and effectiveness of ITSM processes and recommend improvements
  • Continually assess risk and business impact and escalate accordingly
  • Maintain internal and external relationships holding groups accountable for performance when required

Operational Management of ITSM processes:

  • Provide support to project teams in configuring and base-lining project items
  • Monitor dashboards for trends and anomalies and escalate to service owners as required
  • Monitor service levels and address breaches
  • Maintain process documentation and ensure IT staff follow processes
  • Develop and deliver training for new IT hires
  • Build meaningful business reports in ITSM tool
  • Deliver KPI reports to senior management monthly
  • Perform testing following each ITSM upgrade
  • Participate in weekly CAB and present changes relative to ITSM processes
  • Prepare and send change record communication for ITSM processes
  • Participate in weekly/bi-weekly ITSM meetings
  • Participate in vendor/supplier Quarterly Business Reviews
  • Request and arrange demos from vendors/suppliers
  • Review service orders, SOWs, MSAs from vendors/suppliers and negotiate implementation costs
  • Promote user experience discussions throughout IT
  • Facilitate regular process audits and provide necessary coaching as required
  • Provide back-up support for other ITSM Specialists as required

QUALIFICATIONS AND EDUCATION REQUIREMENTS:

  • University Degree in a Computer and Technology field
  • Certificate in ITIL 3 Service Operation or ITIL 4 Create, Deliver & Support
  • 5+ years experience managing an ITSM process
  • Previous Service Desk experience / technical troubleshooting
  • Previous vendor /supplier management experience

PREFERRED SKILLS/CAPABILITIES:

  • Working knowledge of ServiceNow
  • Business analysis and planning
  • Project management capabilities
  • Effective facilitation and influencing
  • Conflict resolution and negotiation
  • Experience managing expectations with internal and external contacts while prioritizing production issues
  • Ability to manage multiple high priority initiatives
  • Possess sense of urgency suitable for a fast-paced environment
  • Excellent communication and presentation skills
  • Must be conscientious and reliable with a strong commitment to customer satisfaction and problem resolution
  • Ability to present ideas in user-friendly, business friendly and technical language
  • Keen attention to detail
  • Excellent interpersonal skills with a focus on rapport building, listening, and questioning skills
  • Excellent time management skills and resiliency to cope well with pressure from multiple, competing deadlines
  • This is a 40 hours/week position, and the ability to work evenings and weekends occasionally may be required
The Salvation Army offers accommodation for applicants with disabilities in its recruitment process. If you are contacted to participate in an interview or screening process, please advise us if you require accommodation.
We thank all applicants, however, only those candidates to be interviewed will be contacted. Internal Applicants, must advise your managing supervisor of your intentions prior to submitting your application.

To help us with our recruitment effort, please indicate your email/cover letter where (vacanciesincanada.ca) you saw this job posting.

Leave a Comment

Your email address will not be published. Required fields are marked *