Hotel Overview:
Recognized as one of Top 21 Iconic Hotels in the World by National Geographic Traveler magazine, honoured with Travel + Leisure distinction as Top Canadian Hotel, and regarded as a Condé Nast Readers’ Choice and Gold List hotel, Fairmont Empress is located in Victoria, BC overlooking the city’s sparkling Inner Harbour. In June 2017, Fairmont Empress completed a $60+ Million restoration that celebrates its proud history while moving the hotel into a new era of modern luxury; transforming this iconic property into an elegant must-visit destination for the world’s discerning travelers. This Forbes Four-Star, 4-Diamond property offers 464 beautifully appointed guest rooms and suites, Willow Stream Spa with signature West Coast experiences, Q at the Empress Restaurant featuring Pacific Northwest cuisine and award winning wine list, Q Bar’s regionally focused cocktail culture, and a reimagined Fairmont Gold Lounge with stunning harbour views. Served daily since its opening in 1908, world famous Tea at the Empress is served in the sophisticated Lobby Lounge. Located on the picturesque West Coast of Canada, Fairmont Empress is the ideal starting point to explore the stunning natural beauty of Vancouver Island.
Summary of Responsibilities:
Reporting to the Director, Front Office, responsibilities and essential job functions include but are not limited to the following:
Supervision of all colleagues under his/her direction, including Housekeeping and Stewarding
Supervision and performance of all night audit functions, ensuring the proper balancing and control of hotel revenue, both rooms and food & beverage
Representing management of The Fairmont Empress during the midnight shift by ensuring the company policies and operation standards of the hotel are maintained at all times
Ensuring rooms revenue is maximized, balancing average rate and occupancy
Participates in rooms forecasting, including yield and inventory management
Staying current of industry/competitive trends and making recommendations for improvement
Demonstrating excellent Guest Service and maintaining a high level of employee relations
Ensuring effective supervision, training, development, performance counseling, providing motivation and a sense of empowerment to employees
Actively seeking feedback and following up on Guest comments
Functions as key member of Hotel Leadership Team
Responsible for nightly general network maintenance and performing End-of-Day functions
Principally responsible for activating the crises management team to ensure the life and safety of all guests and employees of the hotel and for maintaining safe environment
Regularly tour all areas of hotel operation and report deficiencies to Department Heads accordingly
A catalyst for change and desire to constantly improve Front Office/ Night operation
Other duties as assigned
Qualifications:
Previous Front Office experience in a “lead” or supervisory role, including a strong working knowledge of Front Office operating systems
Strong personal initiative with a desire to achieve results above expectations
Accounting experience an asset
Excellent knowledge in revenue management
Strong Guest Service orientation with excellent interpersonal and training skills
Highly organized, results-oriented with the ability to be flexible and work well under pressure in a fast-paced, changing environment
Strong Leadership skills, able to lead employees to achieve the department’s vision and measurable goals
Proven commitment to health and safety
Previous experience at supervisory level within Rooms Division
Post-secondary education in Hotel Management a strong asset
Previous experience in a unionized environment an asset
Previous working knowledge of an F&B point of sale system an asset
Visa Requirements: Must be legally entitled to work in Canada
ABOUT FAIRMONT HOTELS & RESORTS
At Fairmont Hotels & Resort we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you’ll find exceptional work opportunities – throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific – as well as industry – leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award – winning Green Partnership program. An exciting future awaits!
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