Resident Manager

The Resident Manager is responsible for day to day customer service and administration of the residential property on behalf of York Property Management. The Resident Manager reports to the Property Manager. Priorities change regularly in this position and the employee must be flexible and willing to change responsibilities as required.

York Property Management (YPM) is a property management company that looks after 3000 residential apartment units at over 55 different properties in Southwestern Ontario. YPM offers a variety of different layouts and size apartments which accommodate a diverse demographic of young couples, families, students and retirees. The company employs over 90 individuals working at head office, on site or at various properties managed by YPM.

Responsibilities

– Ensure the health, comfort and safety of residents
– Applicant must love people, be versatile, hands-on with cleaning and maintenance tasks and take ownership of the site.
– Duties include scheduled office hours and on-call duties (excluding scheduled days off)
– Successful applicants must have a flexible schedule and be available to respond to all on-call needs outside of regular business hours
– On-call requirements include but are not limited to: answering calls, showing suites, responding to emergencies, attending to after-hours complaints such as noise complaints, cleaning duties, maintaining building quality standards, etc.
– Collect rent and follow up on defaults
– Ensure vacancy (minimized) and budget (meet or exceed on net operating income) are all realized for each site by effective resident service to potential and existing residents
– Inspections of vacant and upcoming suites
– Lease and show suites as required
– Prepare and deliver bank deposits
– Administrative duties including processing paperwork for site and other Associates
– Ensure contractors arrive as per scheduled timelines and complete their work as preconditions of the contract
– Ensure proper and accurate inventory management
– Complete all required administration for the property
– Complete other tasks as assigned

Experience and Educational Requirements

– 2 years Customer Service Experience preferred
– Post-Secondary Education in related field

Technical Requirements

– Computer experience is required with web-based programs preferred
– Ability to learn and adapt quickly to changing systems and new technology
– Familiarity with computer tablets is an asset

Non-Technical Requirements

– Strong commitment to providing excellent customer service
– Open to living On-site
– Dedicated to building better communities for all our Customers and surrounding communities
– Ability to take responsibility for all actions and decisions and to follow through until a resolution is obtained
– Excellent listening and telephone etiquette skills
– Exceptional problem-solving and decision-making capabilities
– Strong planning and organizational skills coupled with ability to multi-task and prioritize Excellent time-management skills
– Ability to handle sensitive and confidential matters
– Ability to remain calm and in control of a situation while still maintaining patience, empathy and understanding
– Ability to work independently (self-managed) and with other Associates in a team environment
– Ability to learn quickly, adapt to change and be flexible in nature
– Displays a high level of initiative and commitment to success
– Demonstrates a growth mindset, a positive attitude, enthusiasm and assertiveness Ability to spend up to eight hours walking, standing, climbing stairs, lifting Ability to maneuver or lift up to 10kg with the proper equipment

Successful candidates, as a condition of job offer, would be required to provide a satisfactory criminal record check.

Compensation is negotiable and will be determined upon the interview process and a benefit package will also be offered.

Job Type: Full-time