Trustee Caseworker

The Salvation Army is an international Christian church. Its message is based on the Bible; its ministry is motivated by love for God and the needs of humanity.

Mission Statement The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Core Values The Salvation Army Canada and Bermuda has four core values:

Hope: We give hope through the power of the gospel of Jesus Christ.
Service: We reach out to support others without discrimination.
Dignity: We respect and value each other, recognizing everyone’s worth.
Stewardship: We responsibly manage the resources entrusted to us.

Position Purpose Summary:

The Trustee Caseworker will provide casework within the budget management program in accordance with contract obligations, policies and procedures, The Salvation Army’s mission, values, and standards.

This is a permanent full time position at 37.5 hours per week. Shifts will be 8:00 a.m. to 4:00 p.m.

• Responsible for managing an assigned caseload
• Complete client intakes / discharges and establish and maintain productive communication with clients and maintain case files to include all required supporting documentation related to each client.
• In cooperation with the Trust client prepare a monthly budget plan to assist them with setting financial goals, development milestones, ensure their income assistance benefits are disbursed in a way that best meets their basic needs. Work with client to help them achieve their maximum possible level of independence.
• Conduct Individual sessions with clients, keeping records as to the nature of each session including discussion with Social Workers.
• Maintain accurate, comprehensive, and current file records including income and expenses as well as funds issued, in an organized fashion.
• Prepare necessary forms for clients – OAP, CPP Benefits, etc.
• Participate in the cheque distribution and preparation for bills, expenses, personal allotments
• Prepare Cheques, Food Vouchers, and EFT Payments as required
• Maintain the client management database with all required information
• Prepare and facilitate relevant Budget management seminars or group education opportunities for clients
• Assist clients when needed with finding accommodations, food, mediate with creditors or other assistance as it relates to the strong financial health of the clients
• Assist with administrative duties, including but not limited to; answering phones, greeting clients, payables and receivables and data management
• Participate in department staff meetings and strategic planning to ensure programming and goals reflect clients’ needs as these may evolve or change
• Monitor and maintain client expenditures ensuring strong internal control practices
• Maintenance and controls for all current / past client records
• Track statistical information as required
• Upholds the mission and values of The Salvation Army in all aspect of required tasks
• Other Duties as assigned.

*NOTE: You may be required to provide validated educational documentation.

Education/Certifications:

• Grade 12 or equivalent
• Post Secondary Education in a relevant field would be an asset

Experience:

• 1-2 Years in a professional environment

Required Skills/Knowledge:

• Related Working experience is an asset
• Knowledge of typing, filing and computers
• Knowledge and experience working with clients with complex needs and behaviors
• Current First Aid/CPR
• Valid Criminal Record and Vulnerable Services Check
• Driver’s License and Clean Driver’s Abstract

PREFERRED SKILLS/capabilities:

• Familiar with Microsoft Suite
• High attention to Detail
• Ability to multi task
• Time management skills

In support of our commitment to a healthy and safe workplace and community, The Salvation Army (TSA) has a vaccination requirement for all employees in Canada.  The successful candidate will be made an offer of employment on the condition of being fully vaccinated against COVID-19 and will be required to provide proof of full vaccination, prior to their employment start date. The requirement to be fully vaccinated is subject to provincial/territorial human rights legislation. If the candidate is unable to vaccinate for a reason protected by the Human Rights Code, a request for accommodation can be submitted and written proof satisfactory to TSA will be required.

The Salvation Army offers accommodation for applicants with disabilities in its recruitment process.  If you are contacted to participate in an interview or screening process, please advise us if you require accommodation.

We thank all applicants, however, only those candidates to be interviewed will be contacted.

Internal Applicants, please advise your supervisor of your intentions as soon as you know your application is being considered- normally at the stage where you are being interviewed.